Refund policy

Wholesale orders are firm sale and may not be returned except in the case of damaged, defective, or incorrectly supplied items. Any claim for damage, defect, or shortage must be made in writing within 48 hours of receipt of goods. Returned goods must be unused, in their original packaging, and accompanied by a copy of the invoice. To request a return authorisation, contact hello@coffeenotes.shop with photographic evidence of the issue. Returns sent without prior approval will not be accepted. Where a return is authorised due to damage or defect, Coffeenotes will issue a pre-paid returns label. In all other circumstances, return shipping costs remain the responsibility of the customer. 

Personalised/custom-made goods, sale stock, and goods returned outside of 48 hours are non-returnable. At Coffeenotes’ discretion, unauthorised returns that are accepted may be subject to a 15% restocking fee. Where a claim is accepted, Coffeenotes will issue either a replacement shipment or a credit note/refund. Credits will be processed within 10 business days of receipt and inspection of returned goods.